Enquiry triage01
Enquiry triage
Reads portal and website enquiries, matches them to the listing or property, and routes them to the right agent.
Written on the property
Buyer enquiry · 12 Smith St · Wants contract · Assigned to Mia
Real estate · AI agents
AI agents for real estate agencies.
Agents that sort, chase, check and draft inside your agency's system, so your agents and property managers spend their time with vendors, landlords and tenants. Nothing goes out without a person approving it.
Managed property · maintenance
Tenant request · Activity on the property
Tenant reported leaking hot water system7:48am
Two quotes requested from preferred plumbers7:50am
Quotes received, landlord approval drafted11:15am
Approval sent to landlord11:32am
The rule
AI does the admin. Your people make the calls.
Every agent has one job, works from your agency's rules, and hands over to a person when a decision needs judgment. It writes what it did on the property, so anyone can see why.
RulesAlways the same
Create campaign checklistBook routine inspectionsSend remindersUpdate status
AgentsNeed reading
SortingChasingCheckingDrafting
Your peopleNeed judgment
PricingNegotiationApprovalsTenant decisions
What agents handle in an agency
Six jobs agents do well.
Vendor reports02
Vendor reports
Builds the weekly update from enquiries, inspection attendance and portal results, ready for the agent to review.
Written on the property
Week 3 report drafted · Not sent
Maintenance triage03
Maintenance triage
Sorts tenant requests by urgency, requests quotes from your preferred trades and prepares the landlord approval.
Written on the property
Urgent · 2 quotes requested · Landlord approval drafted
Application checking04
Application checking
Checks rental applications for missing documents and follows up with the applicant. Never approves or rejects.
Written on the property
Payslip missing · Applicant asked
Renewal and compliance watching05
Renewal and compliance
Tracks lease expiries, rent reviews and smoke alarm and pool checks, and starts each one on time.
Written on the property
Lease ends in 60 days · Renewal started
Arrears follow-up06
Arrears follow-up
Spots overdue rent from your property management software and drafts reminders in your agency's wording for a property manager to send.
Written on the property
4 days overdue · Reminder drafted · Not sent
Your agency's rules, not ours
An agency profile you control.
Agents work from a profile your agency owns: your campaign checklists, preferred trades and approval limits, renewal and rent review timing, arrears steps, vendor report format and the tone of your messages. You can read it and change it at any time.
The agents read it. They don't invent it.
Preferred tradesEdit
Plumbing · Coast PlumbingElectrical · BrightlineLocksmith · KeyFast
Landlord approval limitsEdit
Up to $500 · PM approvesOver $500 · landlord approves
Arrears stepsEdit
Day 3 · friendly reminderDay 7 · PM callDay 14 · PM decides next step
Renewal timingEdit
Start 60 days before expiryRent review with renewal
Vendor report formatEdit
Weekly, MondayPortal stats and enquiries
Built for agency work
Safe enough for vendors, landlords and tenants.
- No tenancy decisions, no money moved.Agents never approve or reject applications, issue notices or touch trust accounts. A person does.
- Every decision explained.Each action is logged with its reasoning.
- Only what the job needs.Each agent reaches only the data its job requires.
- Australian hosting.Your agency's system runs in its own environment, in Australia. Your data isn't used to train AI models.
- Your AI account, at cost.Usage runs on your agency's own account, with no markup.
- 7:48amAgentMarked hot water request urgentReason: Tenant reported no hot water; your profile lists this as urgent.
- 7:50amAgentRequested 2 quotes from preferred plumbersReason: Plumbing category in the agency profile.
- 11:15amAgentDrafted landlord approvalReason: Quote is over the $500 limit, so the landlord must approve.
- 11:32amProperty managerReviewed and sent approval to landlordReason: J. Walsh chose the lower quote.
Part of the system, not a separate tool
Built into how your agency works.
Agents aren't a chatbot bolted onto your CRM. They sit inside the custom system that replaces your task boards and spreadsheets, alongside listings, settlements, maintenance and renewals, and connect to your CRM, property management software and the portals. Your team can also use Claude, ChatGPT or Copilot with the system through MCP, with the same access they already have.
See custom software for real estate agenciesClaudeChatGPTCopilot
MCP · same access as your team
Your agency's custom systemHosted in Australia
Listings
Agents
Maintenance
Renewals
Integrations · the tools you keep
Agency CRMPropertyMerealestate.com.auDomainXero
FAQ
Frequently asked questions
Will the AI approve tenants or issue notices?
No. Agents check applications for missing documents and draft messages. Tenancy decisions and formal notices stay with your property managers.
Does it touch our trust account?
No. It reads what it needs from your property management software, such as rent dates and arrears, and never moves money.
Does anything go to vendors, landlords or tenants automatically?
Only routine messages you choose, such as “we’ve received your request”. Everything else is drafted for a person to send.
What if an agent gets something wrong?
Anything it's unsure of goes to a person, and every action is logged with its reasoning, so it's easy to check and correct.
Is our data used to train AI?
No. Your data stays in its own Australian environment and runs on your own AI account.
Which AI models do you use?
Leading models from Anthropic, OpenAI and Google, chosen for each job.
Get started
See what agents could take off your team's plate.
Show us a workflow that's slowing your agency down. We'll map it and show you how it could work in seven business days. Free.
We reply within one business day to confirm it's a good fit.
One hour with your team to see the process, the systems behind it and what you want to improve.
Seven days later, you click through a prototype of your workflow. We follow up with a fixed price for the full build.
No access to your systems needed. We build on sample data.
Prefer to talk it through? Book a call.
Request your free prototype
Tell us the process. We'll confirm it's a fit on a short call.